Frequently Asked Questions F.A.Q.
Find answers to common questions about WeCall services.
If you accept calls to mobile or landline numbers without WeCall, then you face the following disadvantages:
- Calls go to only one manager only, while another employee is ready to answer them. Customers might lose their temper if they wait for too long. WeCall will redirect the call to the second employee.
- You might have 1 or 2 simultaneous calls on your number. In case of another call, the customer will hear a busy signal, and you will never know about it to call back. WeCall will receive all calls, play a melody and direct the call to an available employee. In case of a missed call you will receive a notification about it and will be able to call back.
- Most likely, your phone is only available locally. With WeCall you can work from anywhere in the world. This is especially true under present day conditions, when remote work has become very common.
- You don’t have control over call statistics and you don’t record them. WeCall records all calls, which disciplines employees, allows you to analyze conflict situations and train new employees. WeCall shows all the statistics of calls to the company, and also details it for each employee, showing both the best and the most inefficient managers.
- You don’t have integration with your CRM, and you’re not as effective as you could be. WeCall can be integrated with all popular CRMs.
WeCall is built on enterprise grade infrastructure with multiple redundancies, advanced QoS protocols, and global points of presence to deliver crystal-clear voice quality and consistently high service availability.
WeCall is a cloud service, so we will enable the service for you within 1 business day.
We provide customer support through multiple channels including phone, email, and live chat. Our dedicated support team is trained to resolve issues quickly and efficiently.
Yes. WeCall follows strict data protection and security best practices, complying with the General Data Protection Regulation (GDPR) as well as Rwanda’s data protection and privacy regulations. The platform uses end-to-end encryption, secure infrastructure, and robust access controls to safeguard user data and ensure regulatory compliance.
Extremely easy. Our cloud-based solution allows you to add or remove users, features, and capacity with just a few clicks, with no additional hardware required.
Yes! WeCall offers seamless integration with most systems, as long as the minimum requirements are met.
